Residential Maintenance Operations Coordinator

4 days ago


Phoenix, Arizona, United States Capstone Realty Professionals Full time

Capstone Realty Professionals is a full-service real estate brokerage that specializes in residential sales and property management.

We are seeking an experienced Residential Maintenance Operations Manager to join our team. The ideal candidate will have knowledge of home maintenance, proven customer service experience, and experience with property management software. Appfolio experience is a plus.

The estimated annual salary for this role is $80,000-$110,000 depending on qualifications and location.

About the Job

This is a full-time, in-office role responsible for managing incoming work orders from tenants and owners. The successful candidate will assign work orders to qualified vendors and internal technicians, follow up on work orders to ensure timely completion, and review pricing and estimates to ensure the owner receives the best value for work.

The Residential Maintenance Operations Manager will:

  • Process and manage incoming work orders from tenants & owners
  • Assign work orders to qualified vendors and internal technicians
  • Follow up on work orders to ensure they are completed in a timely manner
  • Review pricing and estimates to ensure the owner is getting the best value for work
  • Communicate to owners maintenance needs in a knowledgeable confident way for approval.
  • Receive approval from owners prior to work being completed
  • Document work being completed
  • Interview vendors regularly and maintain relationships with existing vendors

Our ideal applicant will have:

  • A degree in a related field or equivalent experience
  • Knowledge of home maintenance
  • Proven customer service experience
  • Experience with property management software
  • Accurately documenting important details
  • The ability to take responsibility by being reliable and accountable for the team
  • Improve upon our systems
  • Ask questions to find the right answer
  • The ability to work independently yet desire to be on a producing, winning team
  • Experience in residential property management
  • Track and schedule in-house technicians
  • Follow up on work orders to ensure they are completed in a timely manner
  • Track metrics and numbers for the team to ensure profitability for the company
  • Review pricing and estimates to ensure the owner is getting the best value for work
  • Organize any inventory of our maintenance supplies
  • Assist the property management department with move-ins and move-outs
About Us

Capstone Realty Professionals offers excellent annual pay as well as semiannual bonuses based on performance, paid healthcare, matching 401K, and ample paid time off.



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