Residential Operations Manager

6 days ago

Phoenix, Arizona, United States Avenue5 Residential Full time
About Avenue5 Residential

Avenue5 Residential is a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our dynamic, inclusive culture, where we:

  • Listen to our associates, recognize them, and give them room to grow
  • Invest in our associates to help them become the best version of themselves
  • Approach every important decision with our associates in mind
  • Celebrate our associates' successes and encourage them to raise the bar even higher
About the Regional Manager Role

We are looking for a talented Regional Manager who will be responsible for the overall operations of several properties, ensuring efficient operations, overseeing vendor contracts and maintenance, lease administration, monthly reporting, and ensuring a positive experience for residents, associates, and property owners in conjunction with the property leadership team.

The successful candidate will oversee the operations of multiple properties, including resident satisfaction and retention, full resident lifecycle activities, property P&L, and property marketing in accordance with company standards.

Key Responsibilities and Objectives
  1. Oversee the operations of multiple properties, including resident satisfaction and retention, full resident lifecycle activities, property P&L, and property marketing in accordance with company standards
  2. Ensure a high level of client customer satisfaction
  3. Responsible for full associate life cycle, including recruiting, mentoring, and performance management
  4. Create strategic marketing plans to attract and retain residents in conjunction with Avenue5 Residential's marketing team
  5. Responsible for the properties' annual budget, P&L statements, general ledger, and creating necessary reports for property owners and Avenue5 Residential's leadership
  6. Understand the operations guidelines for each property established within the Property Management Agreement
  7. Regularly inspect properties to ensure the highest level of curb appeal, office, and maintenance operations, and competitive market positioning
  8. Respond to escalated resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations
  9. Oversee site natural disaster and emergency evacuation plans
  10. Oversee the management of property and associate safety records, property loss claims, and risk management initiatives
Education and Experience

The ideal candidate will have:

  • A High School diploma or equivalent is required; a Bachelor's degree is preferred
  • Five to ten years of property management experience is required
  • Three to five years of direct management experience is required
  • Prior experience in Yardi or another equivalent property management system is required
  • A Real estate license as required by state or local law
  • Understanding of HUD and/or loan assistance process is preferred
  • Knowledge of P&L Statements, GLs, budgeting, etc. is required
  • Three to five years of ownership-level responsibilities of resident rental lifecycle activities is required
Skills and Requirements
  • Ability to effectively interact with residents, suppliers, other associates, and clients
  • Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
  • Ability to relay technical concerns with adequate detail, quickly and accurately
  • High degree of initiative and problem-solving ability
  • Intermediate level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel
  • Ability to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines
  • Ability to write reports, business correspondence
  • Excellent written and verbal communication skills
  • Strong interpersonal skills to effectively and sensitively communicate with all levels of management
  • Ability to work independently and prioritize effectively in a fast-paced environment
  • Ability to cope and defuse situations involving angry or difficult people
Scheduling and Environment

The position requires maintaining a regular schedule, which may involve working overtime, weekends, and non-traditional holidays. The candidate should be able to travel, including overnight.

The role involves exposure to an office environment, hot, cold, wet, humid, or windy conditions, noise, vibrations, atmospheric conditions, confined or restricted spaces, potential exposure to communicable diseases through frequent contact with public, short-tempered or aggressive people, chemicals, electrical shock, heights, mechanical parts or machines, and fire.

Physical Requirements

Avenue5 Residential will make reasonable accommodations to enable individuals with disabilities to perform the essential functions, including but not limited to:

  • Ability to lift, push, and pull up to 40 pounds
  • Hearing and visual ability to observe and detect signs of emergency
  • Must be able to sit, stand, reach, bend, and stoop for extended periods of time
  • Talking and expressing or exchanging ideas by means of the spoken word
  • Perceiving the nature of sounds at normal speaking levels with or without correction
  • Visual requirements, including color, depth perception, and field vision
  • Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
About the Salary

The estimated salary for this role is $80,000 - $120,000 per year, depending on location and experience.

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