Technical Support Associate
2 weeks ago
Company Overview:
Softrim LLC is a leading provider of technology services, focusing on Managed IT and Low Voltage solutions. We pride ourselves on delivering exceptional support to our clients across the nation.
Key Responsibilities:
- Provide Tier 1 technical support to clients remotely through phone and our ticketing system.
- Deliver knowledgeable assistance on desktop technologies, peripherals, networking, and cloud solutions.
- Maintain a comprehensive understanding of computing, networking, software, and information security.
- Diagnose and resolve technical issues across various platforms and systems.
- Work collaboratively with project teams for hardware installations.
- Accurately document all interactions and support calls.
- Assist in the upkeep of technical documentation.
- Perform additional duties as required.
Qualifications:
- A minimum of 1 year of experience in an IT support capacity.
- Familiarity with computer hardware, enterprise applications, and networking concepts.
- Strong customer service, communication, and problem-solving skills.
- Excellent organizational abilities and time management skills.
- Capacity to adapt to evolving work environments.
Preferred Skills:
- Relevant IT certifications.
- A degree in Information Technology.
Employment Details:
This is a full-time, non-exempt position with hourly compensation. Eligible for benefits following the introductory period. Standard business hours apply, with the possibility of limited after-hours work.
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