Technical Support Associate

2 weeks ago


Estero, Florida, United States Softrim LLC Full time
Service Desk Associate

Company Overview:

Softrim LLC is a leading provider of technology services, focusing on Managed IT and Low Voltage solutions. We pride ourselves on delivering exceptional support to our clients across the nation.

Key Responsibilities:

  • Provide Tier 1 technical support to clients remotely through phone and our ticketing system.
  • Deliver knowledgeable assistance on desktop technologies, peripherals, networking, and cloud solutions.
  • Maintain a comprehensive understanding of computing, networking, software, and information security.
  • Diagnose and resolve technical issues across various platforms and systems.
  • Work collaboratively with project teams for hardware installations.
  • Accurately document all interactions and support calls.
  • Assist in the upkeep of technical documentation.
  • Perform additional duties as required.

Qualifications:

  • A minimum of 1 year of experience in an IT support capacity.
  • Familiarity with computer hardware, enterprise applications, and networking concepts.
  • Strong customer service, communication, and problem-solving skills.
  • Excellent organizational abilities and time management skills.
  • Capacity to adapt to evolving work environments.

Preferred Skills:

  • Relevant IT certifications.
  • A degree in Information Technology.

Employment Details:

This is a full-time, non-exempt position with hourly compensation. Eligible for benefits following the introductory period. Standard business hours apply, with the possibility of limited after-hours work.



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