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IT Infrastructure Technician

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled and experienced Device Maintenance Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computing devices and infrastructure.

**Key Responsibilities:**

  • Perform asset management of infrastructure and computing devices to ensure optimal performance and efficiency.
  • Provide computer support services, including troubleshooting, patching, configuration, testing, and maintenance, for all supported software and hardware.
  • Collaborate with third-party vendors to resolve technical issues and improve system performance.
  • Develop and deliver training programs to educate users on the effective use of computer devices and software.
  • Ensure timely completion of assigned tasks and meet the expectations of our users.
  • Handle helpdesk duties and provide exceptional customer service.

**Requirements:**

  • Possess a minimum of a Nitec in IT-related qualification.
  • Hold 1-2 years of experience in a similar capacity, with technical skills and experience supporting computing devices.
  • Fresh candidates with related IT certifications may be considered, provided they demonstrate proficiency in Microsoft Word, Excel, and Outlook.
  • Proficiency in Windows, iOS, and Android platforms.
  • Exhibit professional competencies, including:
    • Ability to work independently with minimal supervision.
    • Excellent communication and interpersonal skills.
    • Proactive and initiative-driven approach.
    • Ability to multitask and prioritize tasks effectively.
    • Strong problem-solving skills and customer service orientation.