Operations Manager

3 weeks ago

Miami, Florida, United States Dept Off Street Parking Full time
Job Description

As the Operations Manager for the Dept Off Street Parking, you will be responsible for overseeing the daily operations of our parking facilities. This includes coordinating all parking activities, making recommendations regarding hiring, discipline, and promotion of subordinates, and authorizing time off and overtime.

Key Responsibilities:

  • Coordinates all parking activities at Jackson Memorial Hospital
  • Makes recommendations regarding the hiring, discipline and promotion of subordinates; authorizes time off and overtime.
  • Trains and counsels' subordinates on work-related problems; evaluates and rates garage/lot staff performance.
  • Assists in the development and administration of the operations budget by recommending goals, objectives, equipment and personnel requirements and also monitors budgeted expenditures.
  • Performs research relating to parking, complies and prepares reports on findings and makes appropriate recommendations.
  • Studies operations developments and revises policies/programs and internal operating procedures as deemed appropriate. Oversees the implementation of approval items.
  • Assists staff to ensure proper operation of equipment troubleshooting, preventive maintenance, periodic analysis and building safety and security.
  • Assists the Director in coordinating a comprehensive safety program for all employees and customers.
  • Conducts periodic facilities inspection and recommends ways to improve facilities' appearance.
  • Responds to customer complaints, determines the validity of complaint/problem and determines proper action.
  • Produces internal and external correspondence regarding Jackson Memorial operational activities.
  • Coordinates operational activities with other departments within the Agency and with other City departments as needed.
  • May supervise the following areas: pavement markings, sign making and installation, meter, maintenance, facilities maintenance, and enforcement revenue control functions, as applicable.
  • Inspects work sites, to ensure successful completion of work assignments within each area.
  • Assures excellent customer relations with the public, City departments, and other agencies; delivery of quality service, prompt handling of special requests and satisfactory resolution of complaints.
  • Orders adequate materials and supplies to ensure work proceeds without unnecessary interruptions.
  • Prepares and maintains records and reports of daily operations and provides recommendations on various staff matters including hiring, disciplinary actions, and evaluations.
  • Supervises, trains, assigns, and evaluates performance of operational staff including but not limited to: Meter Repair Technicians, Sign and Post Installers, Collectors, Customer Service Attendants and Enforcement Officers
  • Evaluates performance of equipment and operations.
  • Provides recommendation for hiring, disciplinary actions, and dismissals.
  • Reviews, approves employee time worked.
  • Trains first-line supervisors, evaluates performance and instructs personnel in the proper methods and techniques for accomplishing assigned tasks.
  • Reviews and approves time worked.
  • Establishes and maintains database of productivity.

Requirements:

  • A minimum of four years supervisory experience, preferably in the parking industry in a position that regularly requires exercising independent judgment and discretion.
  • Ability to comply with agency rules, regulations, procedures, and assists the Parking Manager of PHT in assuring adequate parking services to customers, county, city officials, Public Health Trust and the general public.
  • Requires the ability to understand moderately complex mathematical formulas, charts and engineering drawings.
  • Requires two years of college education or at least four years of specialized training.
  • Ability to effectively supervise a staff of 50 employees in a manner that is conducive to efficient business operations and positive employee morale.
  • Ability to communicate effectively. Successful candidates will have outstanding presentation skills, oral/written communication, and organizational skills.
  • Considerable resourcefulness, tact, and a thorough knowledge of complex agency policies, practices, and procedures. This job also involves frequent contact with customers and other businesses.
  • Must have received a satisfactory rating of 100% or above on your last performance review and have remained in good standing (no disciplinary action in the last 6 months).

It is a policy of Miami Parking Authority not to discriminate in its employment and personnel practices because of a person's race, color, creed, sex, religion, national origin, sexual preference, marital status, handicap, or age. Preference in appointment will be given to eligible veterans and spouses of veterans.

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