Senior Collector

The Senior Collector is a critical role within our organization, responsible for collecting past due contract payments and fees through effective communication and negotiation. This position requires a strong understanding of financial recovery procedures and a commitment to maintaining respectful and professional relationships with clients.

• Maintain a working knowledge of financing contracts, including loans, leases, and purchase orders.
• Attempt to contact all assigned contracts daily, prioritizing those defined by management.
• Send letters, emails, and texts as required by procedures.
• Escalate through collection procedures in a timely manner.
• Negotiate past due fees within approval authority guidelines.
• Project delinquency of assigned contracts each month.
• Input payments received over the phone into the system for processing.
• Determine when a contract is uncollectable and recommend transfer to Recovery/Legal.

• Bachelor's Degree (BA) from a four-year college or university, or one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Effective communication and negotiation skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Contract Management Systems and Microsoft Office.

• Diversity: Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
• Ethics: Treats people with respect, keeps commitments, inspires trust, works with integrity and ethically, and upholds organizational values.
• Adaptability: Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and deals with frequent change, delays, or unexpected events.