General Manager

1 week ago

Laguna Woods, California, United States Goldfish Swim School - Aliso Viejo Full time
Job Title: General Manager

Are you a motivated and experienced leader looking for a challenging role in a dynamic and growing organization? We are seeking a General Manager to oversee the daily operations of our Goldfish Swim School in Aliso Viejo.

Job Summary:

The General Manager will be responsible for ensuring the smooth operation of our swim school, including staffing, pool operations, cash management, customer service, retail and vending departments, private party operations, and workplace employee activities. This is a key leadership role that requires strong organizational and communication skills, as well as the ability to motivate and develop a team of staff members.

Key Responsibilities:
  • Direct and control daily operations to ensure compliance with Goldfish Swim School standard operating procedures.
  • Manage staff to ensure high productivity, excellent performance, and positive employee satisfaction.
  • Train and oversee aquatics department to provide superior swim instruction to students.
  • Provide sales and marketing training to qualified sales staff.
  • Direct retail and vending departments to ensure proper product mix and pricing.
  • Train and oversee private party staff to ensure adherence to standard operating procedures.
  • Gain knowledge and experience in Links software to achieve high competence in bookings, class scheduling, reporting, and administrative functions.
  • Gain knowledge and experience in pool operations to maintain a safe and sanitary swim environment.
  • Initiate and oversee workplace employee activities to improve employee satisfaction.
  • Direct implementation of Emergency Action Plan and safety procedures.
  • Maintain current certifications and stay up-to-date professionally on aquatics and management field.
  • Schedule staff and manage payroll.
Requirements:
  • High school diploma or GED required.
  • Bachelor's degree in business administration, communications, or equivalent desired.
  • Three to five years management experience preferred.
  • Lifeguard, CPR/AED, and First Aid certifications required.
Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

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