Customer Service Representative

1 week ago


Marion, Indiana, United States Summers North Full time

About Summers North

We are a leading provider of plumbing, heating, and air conditioning services in Marion, IN. Our commitment to 100% customer satisfaction has earned us a reputation as one of the best places to work in Indiana.

Job Description

We are seeking a Customer Service Representative - HVAC Dispatcher to join our team. As a dispatcher, you will be responsible for receiving incoming client phone calls and dispatching service calls to our field technicians. You will also provide exceptional customer service, interacting with clients and technicians to ensure that all parties are well-informed and satisfied.

Responsibilities

  • Dispatch service calls to field technicians
  • Provide exceptional customer service to clients and technicians
  • Manage scheduling and ensure timely completion of service calls
  • Communicate effectively with clients and technicians to resolve issues and ensure satisfaction

Requirements

  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus)
  • Excellent verbal communication skills
  • Ability to multitask and prioritize tasks effectively

What We Offer

  • Competitive hourly wage of $16.00-$18.00
  • Full-time schedule, Monday - Friday from 7:30 am - 4:30 pm with a 1-hour lunch
  • Stellar benefits, including health, dental, and vision insurance, 2 weeks paid vacation, paid birthday off, uncapped spiff incentive, advancement opportunities, vision, dental, life insurance, and a company-matched 401(k) plan

About the Role

This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our clients. If you are a talented multitasker with excellent communication skills, we want to hear from you.



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