Customer Service Representative

1 week ago


Marion, Indiana, United States Summers North Full time
About Summers Plumbing Heating & Cooling

Since 1969, we have been providing top-notch plumbing, heating, and air conditioning services at affordable prices. Our commitment is to 100% customer satisfaction, as evidenced by our numerous positive reviews. Our friendly, helpful, and honest technicians make life easier, not harder.

Job Summary

We are seeking a highly skilled Customer Service Representative - CSR - Dispatcher to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, dispatching service calls to our field technicians, and ensuring that our clients are satisfied.

Key Responsibilities
  • Provide top-notch customer service to our clients via phone and computer
  • Dispatch service calls to our field technicians in a timely and efficient manner
  • Manage client and technician communication to ensure smooth service delivery
  • Perform various administrative tasks to support the team
Requirements
  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus)
  • Excellent verbal communication skills
What We Offer

We offer a competitive hourly wage of $16.00-$18.00, a full-time schedule, Monday - Friday from 7:30 am - 4:30 pm with a 1-hour lunch, and a range of benefits including health, dental, and vision insurance, 2 weeks paid vacation, paid birthday off, uncapped spiff incentive, advancement opportunities, and a company-matched 401(k) plan.

We are a fun team with a supportive environment, and we appreciate the essential role that our employees play in our success. If you are a talented multitasker with excellent communication skills, we want to hear from you



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