Patient Registration Coordinator
2 weeks ago
About the Role:
The Patient Registration Representative plays a vital role in ensuring a positive patient experience at CommonSpirit Health. As a key member of our team, you will be responsible for facilitating a seamless registration process, providing exceptional customer service, and advocating for patients' needs.
Responsibilities:
- Assist patients with registration and check-in processes, ensuring accurate and timely completion of necessary paperwork.
- Collect and verify patient demographics, insurance information, and other relevant details.
- Coordinate with hospital staff to ensure efficient bed assignment and patient flow.
- Anticipate and respond to patients' non-clinical needs, providing support and guidance as needed.
- Collaborate with healthcare teams to ensure accurate and up-to-date patient information.
- Participate in quality improvement initiatives to enhance patient satisfaction and experience.
Requirements:
- Minimum 1 year of experience in a hospital Patient Registration department, physician office, or healthcare insurance company.
- High School diploma or equivalent required.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Basic mathematics skills for payment calculation.
- Intermediate to advanced computer skills.
- Knowledge of charity care programs and government/non-government programs preferred.
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