Patient Registration Coordinator

2 weeks ago


San Bernardino California, United States CommonSpirit Health Full time

About the Role:

The Patient Registration Representative plays a vital role in ensuring a positive patient experience at CommonSpirit Health. As a key member of our team, you will be responsible for facilitating a seamless registration process, providing exceptional customer service, and advocating for patients' needs.

Responsibilities:

  • Assist patients with registration and check-in processes, ensuring accurate and timely completion of necessary paperwork.
  • Collect and verify patient demographics, insurance information, and other relevant details.
  • Coordinate with hospital staff to ensure efficient bed assignment and patient flow.
  • Anticipate and respond to patients' non-clinical needs, providing support and guidance as needed.
  • Collaborate with healthcare teams to ensure accurate and up-to-date patient information.
  • Participate in quality improvement initiatives to enhance patient satisfaction and experience.

Requirements:

  • Minimum 1 year of experience in a hospital Patient Registration department, physician office, or healthcare insurance company.
  • High School diploma or equivalent required.
  • Thorough understanding of insurance policies and procedures.
  • Working knowledge of medical terminology.
  • Basic mathematics skills for payment calculation.
  • Intermediate to advanced computer skills.
  • Knowledge of charity care programs and government/non-government programs preferred.


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