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Regional Operations Manager in Convalescence Care
2 months ago
Company Overview:
At Cirrus Asset Management, we pride ourselves on delivering outstanding property management solutions to both property owners and residents. Our commitment to excellence in real estate is reflected in our goal to ensure a smooth and fulfilling experience for everyone involved.
Company Culture:
Our organizational ethos is rooted in integrity, empowerment, respect, teamwork, innovation, and superior customer service. These principles guide our daily operations and help us fulfill our mission effectively.
- Oversee the recruitment, training, supervision, development, and potential termination of all on-site staff.
- Ensure adherence to company policies and procedures by the staff, including implementing disciplinary measures when necessary.
- Facilitate optimal staff performance and ensure timely execution of all assigned duties.
- Support special projects and administrative functions while fostering positive interdepartmental relationships to guarantee the accurate and timely completion of tasks.
- Assist in the preparation of all written communications generated by Property Managers.
- Assess the strengths and weaknesses of team members, focusing on goal setting and enhancing individual performance based on their capabilities and aspirations.
- Address resident issues that exceed the Property Manager's capacity to resolve, ensuring a high level of resident satisfaction.
- Participate in all scheduled inspections and evaluations, regularly auditing resident files to ensure compliance with documentation standards.
- Maintain a comprehensive understanding of relevant laws and regulations, including fair housing, sexual harassment, disability accommodations, and landlord-tenant relations.
- Analyze the target demographic of the community by establishing marketing objectives, conducting regular market analyses, and maintaining open communication with neighboring communities.
- Review rental applications and lease agreements for accuracy and compliance with corporate standards.
- Conduct regular property inspections to identify safety hazards, damage, and necessary repairs, ensuring compliance with safety standards and regulations.
- Monitor preventative maintenance and resident service requests to maintain high operational standards.
- Evaluate maintenance processes periodically to assess cost-effectiveness and efficiency.
- Recommend significant repairs, replacements, and enhancements for approval by the Director of Operations.
- Oversee the procurement of routine supplies and materials, ensuring expenditures remain within budgetary constraints.
- Implement and manage the rent collection process to ensure timely revenue generation.
- Achieve targeted Net Operating Income (NOI) goals.
- Assist the Property Manager and corporate accountants in preparing monthly financial reports and explaining budget variances.
- Support the Property Manager in developing management plans, marketing strategies, vendor agreements, and budgets.
- Authorize payments for invoices exceeding designated spending limits.
- Ensure payroll data is submitted to the corporate office punctually.
- Monitor resident account receivables weekly and prepare monthly community reports for corporate review.
- Review and approve all contracts and proposals in collaboration with the Property Manager.
- Provide final approval for payroll, reports, budgets, and property-related invoices.
- Skills: Demonstrated excellence in the following areas:
- Knowledge of convalescence care and rehabilitation services.
- Familiarity with Yardi Residential is preferred.
- Ability to manage multiple tasks and meet various deadlines.
- Exceptional organizational and scheduling capabilities.
- Proficient in MS Word, Excel (advanced level preferred), and Outlook.
- Strong interpersonal and communication skills.
- Effective decision-making and negotiation abilities.
- Physical capability to navigate stairs and ladders as required.
- Flexibility to respond to after-hours emergencies.
- Valid driver's license and operational vehicle with appropriate insurance are mandatory.
- Minimum of three years of supervisory experience, preferably in a property management context.
- Financial management skills and budget adherence.
- Integrity in both personal and professional conduct.
- Attention to detail and a collaborative work ethic.
- Ability to resolve issues involving residents, staff, finances, and emergencies with composure and professionalism.
Education:
- A valid salesperson (Real Estate) license in good standing.
- A four-year college degree is preferred; relevant experience and industry certifications may be considered in lieu of a degree.
- Physical & Mental Demands:
- Ability to perform essential job functions, including some travel.
- Goal-oriented and committed to ongoing professional development in the industry.
- Experience: Minimum five consecutive years in Property Management or related fields.
Note: This job description is not intended to be an exhaustive list of duties and responsibilities.
Confidentiality: All information will be handled in accordance with EEO guidelines.
