Customer Service Ambassador

1 month ago


Des Moines Iowa, United States Enterprise Holdings Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
Requirements
  • Must be at least 18 years old
  • Must be interested in a position in customer service and sales
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must not have any drug or alcohol-related convictions on driving record within the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position
  • Must be able to work a variety of schedules, including evenings and weekends
About Us

Enterprise Holdings is a leading provider of mobility solutions, operating a global network of car rental and car sharing brands. We are committed to delivering exceptional customer experiences and providing opportunities for our employees to grow and develop their careers.



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