Healthcare Representative Opportunity in a Fast-Growing Environment
3 weeks ago
At Optum, we believe everyone deserves the opportunity to live their healthiest life. As a Bilingual English and Spanish Healthcare Representative, you will play a vital role in connecting people with the care they need.
About the JobThis is a full-time position (40 hours/week) working Tuesday - Saturday with flexibility to work any 8-hour shift schedule during our normal business hours of 10:00am - 7:00pm. You may be required to work occasional overtime.
Responsibilities- Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
- Complete applications for state and federal programs
- Review medical records and take all necessary actions to expedite benefit approval
- Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
- Maintain ongoing communication with government agencies regarding the status of claims
- Provide updates and assistance to hospital personnel and other Optum staff as needed
- Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems
- Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of customer service experience
- Experience with Microsoft Office products
- Bilingual fluency in English and Spanish
- Ability to work Tuesday - Saturday 10:00AM – 07:00PM
- Ability to work on site in the Emergency Department at MacNeal Hospital, Berwyn, IL
We offer a competitive salary estimated at $45,000 per year, based on location and experience. Additionally, you will receive 4 weeks of paid training, comprehensive benefits, and career development opportunities.
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