Customer Support Representative

1 month ago


Shady Spring, West Virginia, United States DISH Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Support Agent to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our wireless services.

Key Responsibilities
  • Provide quality customer service and support via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Stay up-to-date on wireless products, services, and promotions to effectively communicate with customers
  • Collaborate with team members to achieve customer satisfaction and retention goals
  • Identify opportunities for process improvements and provide feedback to management
Requirements
  • High school diploma or equivalent required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and familiarity with Windows OS
  • Availability to work flexible schedules, including evenings and weekends
What We Offer
  • Competitive hourly rate of $15.50
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Tuition reimbursement and education assistance


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