Customer Service Representative

4 days ago


Shady Spring, West Virginia, United States DISH Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.

Key Responsibilities
  • Provide quality customer service and resolve customer issues in a timely and professional manner
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback to improve customer service, performance, and efficiency
Requirements
  • High School diploma, GED, or equivalent experience
  • A customer-first mindset and a strong sense of pride in assisting customers
  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
What We Offer
  • A competitive hourly rate of $15.50
  • A comprehensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement
  • Heavily discounted DISH, Sling, and Boost Mobile services
  • A flexible time away plan and a range of career opportunities
About DISH

DISH is a leading provider of wireless services, with a commitment to innovation and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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