Multilingual Customer Service Ambassador

4 days ago


New York, New York, United States Swipejobs Full time

At Swipejobs, we're seeking a highly skilled Multilingual Customer Service Ambassador to join our team. This role is ideal for individuals who possess excellent communication skills and can effectively engage with customers in their native language.

The estimated salary for this position is $18.00 per hour, which reflects the value we place on your exceptional service skills.

About the Role

This Customer Service Representative will serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues promptly and professionally. The successful candidate will be able to provide clear and accurate information about products, services, and policies while demonstrating empathy and patience when dealing with challenging situations.

  • Key Responsibilities:
  • Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues promptly and professionally.
  • Provide clear and accurate information about products, services, and policies.
  • Use active listening skills to understand and address customer needs effectively.
Requirements

To excel in this role, you should have:

  • A high school diploma or equivalent required;
  • 1+ years of customer service or call center experience preferred.
  • Strong communication skills, both verbal and written.
  • Proficiency in CRM software and basic computer applications (Microsoft Office, etc.).
  • Problem-solving skills and ability to handle challenging situations with empathy and patience.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.


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