Aviation Operations Manager

2 weeks ago

Teterboro, United States Atlantic Aviation Full time
Job Overview

Atlantic Aviation is seeking a highly skilled and experienced General Manager/Director to lead our Fixed Base Operator (FBO) facility. As a key member of our team, you will be responsible for the safe and efficient management, operation, maintenance, and financial performance of the FBO.

Key Responsibilities
  • Manage and facilitate the performance of the Operations Manager and other direct reports.
  • Ensure compliance with all company policies and procedures, as well as local, state, and federal requirements.
  • Foster a work culture based on Atlantic Aviation's values, with an emphasis on safety and service.
  • Lead all aspects of union relations and negotiations for the location.
  • Continually seek and execute opportunities to improve the site's financial performance.
  • Serve as the primary liaison between local and corporate staff.
  • Represent Atlantic Aviation in a professional and positive manner.
  • Interact with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner.
  • Communicate work progress and significant issues with the Regional Manager or other appropriate corporate representative.
Essential Duties and Responsibilities
  • Inventory Management, including fuel operations, quality control, and record keeping.
  • Adhere to corporate standards for the maintenance and upkeep of the FBO ramp, facilities, and equipment.
  • Maintain ATA 103 Requirements.
  • Manage centralized and local vendor agreements, as well as Use and Occupancy Agreements, Tenant Leases, OFAC, and other compliance-related responsibilities.
  • Approve and monitor contracts with Third Party Service Providers.
  • Monitor traffic on the ramp and assist when needed.
  • Monitor Airport Master Leases and Minimum Standards to ensure compliance.
  • International VIP Ground Handling pricing and operational experience.
  • State Department and US Customs experience a plus.
  • Airline fueling pricing and operational experience a plus.
  • Participate in Airport Emergency Tabletop and Live exercises when offered.
  • Be an advocate for Airport FOD Walks and Community events.
  • Attend and/or participate in operational meetings and MWAA Board Meetings as required.
Safety and Training
  • Function as the Safety Officer of the base, ensuring compliance with Safety Culture, Audits, Annual Inspections, Recurrent Training, and SOP compliance.
  • Conduct regular Safety Briefings to ensure constant engagement with safety and awareness.
  • Ensure the safety of all employees, customers, and property.
  • Develop and oversee local safety teams for quality assurance inspections, safety hazards, and infractions.
  • Maintain readiness to handle emergencies, including Airport Emergency Procedures and providing medical aid as required.
  • Administration of the Tow Certification Program and ACE Line Training.
Business Development and Customer Relations
  • Create initiatives to improve revenue sources and participate in regional and corporate marketing efforts.
  • Assist the regional sales manager with customer segmentation and the identification of new customer prospects.
  • Frequently interact with customers to measure customer satisfaction levels and use customer feedback to continually develop and improve procedures and increase customer loyalty.
  • Take a lead role in maintaining existing business and developing new business by monitoring margins, negotiating fuel and/or hangar agreements, and problem resolution with the customer base.
  • Provide absolute, seamless customer service to develop and maintain productive customer relationships and foster brand loyalty.
  • Cultivate, develop, and foster positive relationships with the Airport Authority, local municipalities, and aviation community.
  • Monitor customer contracts for compliance, rate adjustments, renewals, etc.
Financial
  • Monitor and control labor costs, staff scheduling, and employee turnover rates.
  • Support Accounting by managing Accounts Payables, Receivables, Recurring Invoices, Collections, and Procurement.
  • Supervise local and corporate inventory reconciliation procedures to ensure accuracy and timely completion.
  • Daily monitoring of customer activity.
  • Prepare annual operating budget with a thorough understanding of goals and objectives and seek assistance if needed.
  • Prepare Authorization for Expenditures (AFE's) for capital improvements and/or emergency repairs.
  • Analyze and report on monthly financial performance and monitor year-over-year trends to identify potential issues or opportunities.
  • Monitor market share, capture rates, average uplift, margin, and other KPI's as assigned.
  • Adjust prices, service fees, and other income segments in accordance with corporate initiatives guidance.
  • Responsible for submission of Payroll and Timekeeping.
  • Communicate with Regional Controller and the corporate office on the status of the base's financial position and seek assistance where needed.
Employee Management
  • Ensure effective hiring practices to identify qualified candidates, retain key talent, and maintain a stable workforce to meet the demanding needs of the operation.
  • Mentor, guide, coach, evaluate, and discipline staff in partnership with corporate Human Resources and in accordance with policies and procedures.
  • Train and develop employees to succeed within Atlantic Aviation's culture, improve work performance, and maximize employee potential while developing bench strength for future staff promotions and advancement.
  • Ensure employees receive company communications and necessary training, including safety, customer service standards, company culture, etc.
  • Organize and execute formal and informal team building and employee recognition programs in conjunction with corporate initiatives.
  • Partner with corporate Human Resources in company-wide programs, including drug testing, workers comp, OSHA, Affirmative Action, training, performance reviews, etc.
  • Participate in required and recurrent HR training.
  • Utilize corporate Human Resources to assist when needed or required.

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