Hospitality Attendant

1 day ago


Newark, New Jersey, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Attendant. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Guest Service: Welcome and greet guests in the breakfast and lobby area, providing a warm and friendly atmosphere.
  • Breakfast Service: Set up, maintain, and break down the breakfast bar line, preparing and serving food to guests in accordance with departmental quality standards.
  • Quality and Cleanliness: Maintain high standards of quality and cleanliness throughout daily assignments, adhering to house and safety rules, food handling procedures, and security procedures.
  • Inventory and Maintenance: Assist with inventories as scheduled and follow maintenance programs and cleaning schedules to ensure the hotel's facilities are well-maintained.
  • Communication: Effectively communicate with guests, management, and co-workers to ensure a smooth and efficient operation.
Requirements
  • Customer Service Experience: Minimum one year of customer service experience, with previous hotel experience preferred.
  • Communication Skills: Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Language Skills: Bilingual English/Spanish a plus.
  • Knowledge and Certifications: Knowledge of local activities and attractions appropriate for clientele, and food safety certification preferred.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We provide a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.


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