Hotel Operations Manager
7 days ago
Job Summary:
We are seeking a highly skilled and experienced General Manager to lead our hotel operations. The successful candidate will be responsible for overseeing all aspects of the hotel, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
Key Responsibilities:
- Provide vision, leadership, and strategy to inspire the team to deliver flawless service and drive financial success.
- Conduct training sessions, including safety training and standard operating procedures, for all management and supervisory personnel.
- Serve as a member of the Leadership Team and work with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
- Conduct performance evaluations on leadership team members to identify areas of weakness and develop strategies to overcome challenges.
- Address guest complaints and maximize room revenues by anticipating and planning for market shifts.
- Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
- Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets.
- Proactively manage human resources to ensure employee motivation, training, and development, as well as compliance with policies and procedures and labor regulations.
Requirements:
- Bachelor's degree in Hotel Management or related field.
- Minimum of five years of experience in a General Manager capacity with high-end hotel experience.
- Ability to calculate figures and amounts, including discounts, interests, and percentages.
- Ability to apply common sense understanding to carry out instructions and deal with problems involving concrete variables in standardized situations.
- General knowledge of work processing and spreadsheet functions.
- Maintain RAMP Manager certification.
Working Conditions:
The work environment is fast-paced, and the employee may be exposed to work near moving mechanical parts, fumes, or airborne particles, and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions, extreme cold, extreme heat, and risk of electrical shock.
Travel:
Some travel is expected for this position.
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