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Customer Experience Service Coordinator

2 months ago

Miami, United States The Collection Full time
About The Collection

The Collection is a professional service provider that sets itself apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. We are not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people.

What We Offer
  • Competitive Compensation - Starting pay of $16.00/hr
  • Benefits Package - Medical, Vision, and Dental Insurance, Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available, 401k Plan, Paid time off and vacation
  • Work Perks - Employee of the Month, Birthday off, Milestone and Performance Rewards, Training Opportunities, Employee Vehicle Purchase Plans, Employee Appreciation Events, Flexible Work Schedule, Discounts on products and services
Job Summary

Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound customer interactions in a timely manner. Identify customer needs; provide information on service reservation availability. Partner with the service advisors, research issues and provide solutions or alternatives.

Essential Duties and Responsibilities
  • Manage large amounts of customer interactions in a timely manner. Identify customer needs, provide information on service appointments.
  • Partner with the service advisors assisting with customer needs, research issues and provide solutions or alternatives.
  • Respond quickly to customer inquiries using email, scripts, and templates.
  • Participate in team and process training sessions - keeping positive relationships with teammates, sales teams, and dealership management.
  • Provide exceptional customer service in a professional and courteous manner.
  • Partner with the brand managers to manage daily workload within the service department regarding reservations throughout the day.
  • Contact and communicate with customers to identify service needs.
  • Responsible for managing customer contact information within the CRM.
  • Capable of multi-tasking in a fast-paced environment.
  • Provide information on alternative transportation programs.
  • Must have flexible schedule to include Saturday rotation.
Physical Requirements

Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone, ability to stand/walk as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.