Pet Care Coordinator

5 days ago


Foothill Ranch, California, United States Banfield Full time

Banfield is a leading pet care provider seeking a highly skilled Pet Care Coordinator to drive the flow of clients and pets through our hospital, maximizing productivity, ensuring good communication, and coordinating care in a welcoming and efficient manner.

Key Responsibilities:

  • Recruit new clients by promoting hospital services and routing client flow for superior care and maximum team productivity.
  • Maximize pet visits through efficient hospital operations to support wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about pet health needs and hospital services.
  • Assist incoming and outgoing clients with documentation, computer entry, identification, and prompt service.
  • Manage finances by maintaining accurate balances and utilizing proper procedures.

Requirements:

  • MULTI-TASKING SKILLS: Ability to manage multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • COMMUNICATION SKILLS: Fluent English reading, writing, and speaking skills, with strong written and verbal communication skills.
  • ORGANIZATIONAL ABILITY: Systematic approach to carrying out assignments, with ability to cut through confusion and turn chaos into order.
  • PROBLEM-SOLVING SKILLS: Strong ability to identify, analyze, and solve problems, translating problems into practical solutions.
  • CLIENT SERVICE SKILLS: Consistent delivery of attentive, courteous, and informative service, gaining personal satisfaction from delivering great service.

Working Conditions:

  • Ability to work at a computer for long periods.
  • Confidence around pets (dogs, cats, birds, reptiles, etc.).
  • Client needs may require more than 40 hours per week to complete essential duties, including working weekends and evenings.

Compensation: $55,000 - $70,000 per year, based on experience and qualifications.


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