Service Desk Associate

4 weeks ago


Columbia, Tennessee, United States Planet Fitness Full time
Job Summary

The Service Desk Associate is responsible for providing exceptional customer service to members and guests at our Planet Fitness club. This role involves administering the service desk, selling memberships, and maintaining the cleanliness of the facility and equipment.

Key Responsibilities
  • Greet and assist members and guests upon arrival and departure
  • Monitor club access and answer questions from members and guests
  • Handle member and guest complaints and provide solutions
  • Sell memberships and process new member enrollments
  • Operate the Point-of-Sale system and collect balances on past due accounts
  • Maintain the customer service front desk and schedule appointments for fitness training sessions
  • Perform beginning of shift and end of shift procedures, including cleaning and maintaining the facility and equipment
Requirements
  • High school diploma or equivalent preferred
  • Previous customer service and sales experience preferred
  • Basic computer literacy and ability to learn new software
  • Ability to work well independently and as part of a team
  • Positive attitude and willingness to help others
Work Environment

The Service Desk Associate will work in a fast-paced, dynamic environment with frequent interactions with members and guests. The role requires the ability to multitask, prioritize tasks, and maintain a positive attitude in a high-pressure environment.



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