Customer Service Representative

1 week ago


Columbia, Tennessee, United States Planet Fitness Full time
Job Summary

The Service Desk Associate is responsible for providing exceptional customer service to members and guests at our Planet Fitness club. This role involves managing club access, answering questions, handling complaints, and selling memberships. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to members and guests
  • Manage club access and monitor membership sales
  • Answer questions and handle complaints in a professional and courteous manner
  • Sell memberships and write agreements
  • Operate the Point-of-Sale system and collect balances on past due accounts
  • Organize and maintain the customer service front desk
  • Schedule appointments for fitness training sessions
  • Perform beginning of shift and end of shift procedures
  • Perform club housekeeping duties, including cleaning equipment, dusting, and vacuuming
Requirements
  • High school diploma or equivalent preferred
  • Previous customer service and/or sales experience preferred
  • Basic computer literacy
  • Ability to work well in a fast-paced environment
  • Positive attitude and willingness to help others
Work Environment

The Service Desk Associate will work in a primarily indoor environment with normal exposure to light, sound, heat, and cold. The ideal candidate will be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach. The ability to lift, push, pull, and carry at least 60 pounds is also required.



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