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Service Operations Director

1 month ago

New Bedford, Massachusetts, United States Werfen Full time
Job Description

Werfen is a leading company in specialized diagnostics, with a strong presence in over 30 countries and a team of over 7,000 employees worldwide. We are seeking a highly skilled and experienced professional to join our team as a Service Operations Manager.

Key Responsibilities
  • Develop and implement policies and procedures for the North America Service and Support Organization
  • Create and utilize service support metrics to assess personnel requirements, customer satisfaction levels, and monitor and evaluate the performance of the North America service organization
  • Coordinate with internal support departments to develop and implement cross-department processes to improve North America Service Operations
  • Assist Field Managers to resolve complex service operation and business problems
Requirements
  • Seven years of experience in sales, service/support, or managerial capacity
  • Bachelor's degree in Business or Science (Chemistry, Biology, Biochemistry) or Engineering, or equivalent experience
  • Project management experience is desirable
  • A solid understanding of business systems, computer hardware, and software
What We Offer

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Our annual revenue is approximately $2 billion, and we have a strong commitment to innovation and quality.