Strategic CRM and ERP Implementation Partner
1 week ago
As a Strategic CRM and ERP Implementation Partner at DAIKIN COMFORT TECHNOLOGIES MFG LP, you will provide strategic guidance and leadership in the successful implementation of CRM and ERP systems for senior executives. You will collaborate closely with executives to understand business needs, develop tailored implementation strategies, and work with delivery teams to ensure alignment with organizational objectives.
Key Responsibilities:
- Strategic Consulting: Provide guidance on CRM and ERP implementation best practices, solution architecture, and technology roadmaps aligned with business objectives.
- Executive Engagement: Build and maintain strong relationships with key executive stakeholders, understanding their business challenges, and proposing tailored CRM and ERP solutions.
- Project Planning and Execution: Advise on comprehensive project plans, including scope definition, resource allocation, timeline management, and risk mitigation strategies.
- Team Leadership: Provide thought leadership and advisory direction to cross-functional project teams, ensuring alignment with project goals, timelines, and quality standards.
- Solution Design: Collaborate with technical teams to understand design and configurations on CRM and ERP solutions, leveraging industry best practices and customizations.
- Change Management: Consult and participate in change management strategies to support the adoption of CRM and ERP systems, including training programs, communication plans, and stakeholder engagement initiatives.
- Quality Assurance: Consult on quality assurance processes to ensure the delivery of high-quality CRM and ERP solutions.
- Continuous Improvement: Support continuous improvement initiatives to optimize CRM and ERP implementation methodologies, tools, and processes.
Requirements:
- 8+ years of experience in project management and implementation of CRM or ERP systems, preferably Salesforce or SAP.
- Bachelor's degree in Business Administration, Information Technology, or related field; Master's degree preferred.
- Certifications in CRM and ERP platforms.
- Strong leadership and bi-lingual (English & Japanese) communication skills.
- Demonstrated track record of successfully advising and/or leading complex CRM and ERP implementation projects.
DAIKIN COMFORT TECHNOLOGIES MFG LP is an equal opportunity employer and welcomes applications from diverse candidates. We provide a dynamic work environment and opportunities for professional growth and development.
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