Retail Customer Service Representative II Position

2 weeks ago


Jessup, United States Renewal By Andersen Full time
About the Job

We are seeking a highly skilled Customer Service Representative II to join our team at Renewal by Andersen in Jessup, MD. As a key member of our team, you will be responsible for providing exceptional customer service, analyzing customer information, and identifying solutions to customer issues.

Responsibilities

The successful candidate will have the following responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process complex orders and requests with 100% accuracy.
  • Update customer management systems and ensure data accuracy.
  • Diagnose and resolve customer order issues.
  • Schedule appointments with homeowners.
  • Prepare customer correspondence and materials.
  • Identify and implement ways to improve overall customer service levels.
  • Communicate order fulfillment process information to internal teams.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent, plus 2-4 years of work experience, including order processing work.
  • Strong computer skills, including word processing and spreadsheet software.
  • Excellent phone etiquette and verbal skills to facilitate problem resolution.
  • Intermediate writing skills.
  • Ability to determine customer needs and assist in resolving issues.
About Us

Rewal by Andersen is a pioneer in the window and door industry, committed to innovation and excellence. We are a diverse and inclusive workplace that values our team members and provides opportunities for growth and development. Our benefits package includes medical, dental, and vision insurance, paid holidays, and professional development opportunities.



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