Current jobs related to Customer Care Associate II - Jessup - Vaco


  • Jessup, United States Renewal By Andersen Full time

    Job DescriptionJob Description Job Name: Retail Customer Service Representative II General information Location: Jessup, MD Date: 08-Oct-2024 Company: Renewal by Andersen Posting City: Jessup, MD Ref #: 6751 Job Category: Operations Posting City: Jessup State: MD Description & Requirements Renewal by Andersen is a pioneer in the window and...


  • Jessup, United States Sysco Full time $26

    Facility Maintenance TechnicianJOB SUMMARY:This is an Operations position responsible for assisting facility technicians II & III with maintenance activities associated with general maintenance and repair of the facility, automatic retrieval systems, dock equipment, minor repair of electrical devices, light plumbing, fleet shop, and...


  • Jessup, United States Sysco Full time

    JOB SUMMARYThis is an Operations position responsible for assisting facility technician II & III with maintenance activities associated with general maintenance and repair of the facility, automatic retrieval systems, dock equipment, minor repair of electrical devices, light plumbing, fleet shop, and security.RESPONSIBILITIESDemonstrate an understanding and...


  • Jessup, United States US0012 Sysco Baltimore, LLC Full time

    JOB SUMMARYThis is an Operations position responsible for assisting facility technician II & III with maintenance activities associated with general maintenance and repair of the facility, automatic retrieval systems, dock equipment, minor repair of electrical devices, light plumbing, fleet shop, and security.RESPONSIBILITIESDemonstrate an understanding and...


  • JESSUP, United States Sysco Full time

    JOB SUMMARYThis is an Operations position responsible for assisting facility technician II & III with maintenance activities associated with general maintenance and repair of the facility, automatic retrieval systems, dock equipment, minor repair of electrical devices, light plumbing, fleet shop, and security.RESPONSIBILITIESDemonstrate an understanding and...


  • JESSUP, United States Sysco Full time

    JOB SUMMARYThis is an Operations position responsible for assisting facility technician II & III with maintenance activities associated with general maintenance and repair of the facility, automatic retrieval systems, dock equipment, minor repair of electrical devices, light plumbing, fleet shop, and security.RESPONSIBILITIESDemonstrate an understanding and...

  • Retail Service Rep II

    4 weeks ago


    Jessup, United States Andersen Full time

    Description & Requirements Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled,...


  • Jessup, United States Fleet Jobs Full time

    What's the Job? Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a Technician II at Penske, you are a...


  • Jessup, United States MSI Full time

    At MSI, we're seeking a skilled Customer Service Representative to join our retail team as a Floor Sales Associate. This role is ideal for individuals who enjoy working with customers and have excellent communication skills.The salary for this position is approximately $19.50 per hour, which translates to an estimated annual income of around $40,700 based on...


  • Jessup, United States Renewal by Andersen Full time

    Description & Requirements ...


  • Jessup, United States Renewal By Andersen Full time

    Job DescriptionJob Description Job Name: Retail Service Representative OE II General information Location: Jessup, MD Date: 30-Oct-2024 Company: Renewal by Andersen Posting City: Jessup, MD Ref #: 6879 Job Category: Operations Posting City: Jessup State: MD Description & Requirements  Renewal by Andersen is a pioneer in the window and door...


  • Jessup, United States Renewal By Andersen Full time

    Job DescriptionJob Description Job Name: Retail Service Representative OE II General information Location: Jessup, MD Date: 30-Oct-2024 Company: Renewal by Andersen Posting City: Jessup, MD Ref #: 6879 Job Category: Operations Posting City: Jessup State: MD Description & Requirements  Renewal by Andersen is a pioneer in the window and door...


  • JESSUP, United States US0012 Sysco Baltimore, LLC Full time

    Key ResponsibilitiesThe Facility Maintenance Technician II will be responsible for a wide range of tasks, including:Performing routine maintenance on facility equipment and systemsResponding to emergency situations and resolving issues promptlyCollaborating with other departments to ensure effective communication and issue resolutionMaintaining accurate...

  • Inventory Associate

    2 days ago


    Jessup, United States TriOptus LLC Full time

    **About TriOptus LLC**We are a dynamic company looking for highly skilled professionals to join our team as Inventory Associates. This role is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional customer service.As an Inventory Associate at TriOptus LLC, you will be responsible for processing will call orders...


  • Jessup, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet - 7351 Assateague Dr [Sales Associate / Team Member] As a Sales Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store; Know all products, promotions, and advertisements to ensure that customer questions can be answered; Assist with receiving the truck and pricing items;...


  • jessup, United States Porter Dental & Braces - a Benevis company Full time

    Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...


  • Jessup, United States Porter Dental & Braces - a Benevis company Full time

    Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...


  • Jessup, United States Porter Dental & Braces - a Benevis company Full time

    Traveling Associate Dentist at Porter Dental & Braces - a Benevis company summary: The Traveling Associate Dentist provides high-quality dental care primarily to children, helping create healthy smiles within underserved communities. They are responsible for adhering to regulations while working collaboratively with their team, ensuring patient satisfaction...


  • Jessup, United States Porter Dental & Braces - a Benevis company Full time

    Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...


  • Jessup, United States Porter Dental & Braces - a Benevis company Full time

    Traveling Associate Dentist at Porter Dental & Braces - a Benevis company summary: The Traveling Associate Dentist provides high-quality dental care primarily to children, helping create healthy smiles within underserved communities. They are responsible for adhering to regulations while working collaboratively with their team, ensuring patient...

Customer Care Associate II

2 months ago


Jessup, United States Vaco Full time
TECHNICAL SKILLS
Must Have
1-3 years experience
High School Diploma
Mathematic skills
Microsoft 365

Nice To Have
3-5 years experience
Associates Degree
Bachelors Degree
CRM
data base query

JOB SUMMARY
Customer Care Associate II
JOB DESCRIPTION
Shift: Fully onsite Monday-Friday, 8AM-5PM.

Summary: The Customer Care Associate II will be responsible for helping chain customers with questions or concerns regarding their regional and/or national accounts. Responding to e-mails, calls, and web inquiries, the individual will utilize computerized systems, foundational knowledge of company products and published materials/secondary resources to address simple to moderately complex operational inquiries. Additionally, the associate will interact with other internal team members in Enterprise Business Services, Operations, and Sales in such a way as to meet and exceed the company's objectives by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned:

Support chain managers in helping to define, grow, and maintain relationships with chain account buyers to proactively define their future needs.
Leverage ongoing contact with chain customers to support relevant programs/initiatives from Sales and Marketing.
Assist chain managers with identifying, preparing, and/or documenting chain-account related collateral (e.g., account status, reporting trends, sales presentations).
Identify and expedite ongoing issues/problems with a given chain, assisting in the planning and coordination of solutions.
Participate in chain customer meetings as appropriate to ensure awareness, understanding, and involvement in operational issues and potential revenue opportunities.
Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required to support chain customer requests.
Monitor and resolve problems, questions, and/or inquiries from customers, drivers, and sales team members regarding chain customer account details (e.g., one-off changes to chain account orders, requests for delivery information, inquiries for relevant documents).
Triage/send incoming non-chain customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., AP, AR) (e.g., Sales) as appropriate.
Work collaboratively with other internal team members and chain customers as needed to obtain required information from and share results with appropriate stakeholders.
Competencies

Competencies: To perform the job successfully, an individual should demonstrate the competencies of the Individual Contributor - Administrative Leadership Competency Model.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school degree; one to three years of job-related experience; or equivalent combination of education and experience. Associates degree or higher preferred and/or three plus years of job-related experience preferred. Customer Account Support experience is a plus.

Language Skills: Bilingual in Spanish. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, in addition to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of the Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, Power Point, and etc.), and order processing systems (such as AS400 / Alpha Database software) or the aptitude to learn.