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Inside Sales Support Specialist

2 months ago

Box Elder, United States Radiant Innovations Full time
About the Role

We are seeking a highly skilled Inside Sales Support employee to join our team at Radiant Innovations. As a key member of our sales operations team, you will play a critical role in driving business growth and customer satisfaction.

Key Responsibilities
  • Data Analysis and Reporting: Monitor, analyze, and correct data for customer events in our CRM tool, ensuring accuracy and consistency.
  • Reporting and Analytics: Create comprehensive reports and analyses, including independent analyses, analysis models, and testing new reports to drive business insights.
  • CRM Administration: Manage user access, structural adjustments, and other CRM-related tasks to ensure seamless operations.
  • Customer Support: Process CRM-related inquiries from internal and external sales employees, providing timely and effective support.
  • Event Support: Assist external sales in creating and settling events, ensuring smooth execution and customer satisfaction.
  • Project Coordination: Collaborate with external sales, accounting, and event teams to coordinate project-related activities.
Requirements

To succeed in this role, you will need:

  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficiency in CRM tools and Excel