Senior Change Management Strategist

1 month ago

Seattle, Washington, United States Tbwa ChiatDay Inc Full time

About the Role

We are seeking a Senior Change Management Strategist to join our team in Seattle, WA. This is a hybrid role with on-site requirements at our client's location two days/week.

Job Description

As a Senior Change Management Strategist, you will drive the success of our enterprise client's Knowledge Management program. You will develop and execute strategies for managing the impact of KM solutions on users and stakeholders.

You will work closely with program teams, internal partners, and technology leadership to ensure smooth adoption of new systems and processes. You will enhance stakeholder engagement and business value realization through effective change management practices.

In addition to client delivery, for the right candidate, this could be an opportunity to grow into a practice leadership role that would bring responsibilities around delivery leadership, people leadership, and go-to-market contribution.

Key Responsibilities

  • Develop and implement a comprehensive change management strategy for Knowledge Management solutions.
  • Create both strategic and tactical approaches for driving adoption and mitigating resistance across program stakeholders.
  • Lead the development and ongoing management of critical OCM artifacts, including stakeholder analysis, communication plans, end-user engagement strategies and plans, and resistance management plans.
  • Track and report on key metrics related to the adoption of Knowledge Management solutions.
  • Design and develop attractive, professional, and user-friendly end-user collateral.
  • Lead and facilitate conversations with program teams and internal partners to address emergent questions or challenges.
  • Maintain a regular cadence of internal and external communications that promote the program and position it in the broader organizational context.

Requirements

  • 7+ years of experience in organizational change management, ideally within the context of Knowledge Management or technology solutions.
  • Prosci Certified Change Practitioner credentials are a must have.
  • Proven ability to create and deliver organizational change management strategies and artifacts that drive user adoption and mitigate resistance.
  • Strong background in leading end-user engagement strategies and change impact assessments.
  • Familiarity with change management methodologies, tools, and best practices (e.g., Prosci, ADKAR).
  • Experience in developing and tracking KPIs for stakeholder engagement and technology adoption.

What We Offer

  • A competitive salary of $175,000 annually, plus opportunities for additional incentives.
  • Work/life balance – we know there's more to life than work We encourage our team to pursue other passions, get outside, and spend time with family.
  • Opportunities to connect in person and remotely with a passionate, supportive team.

How to Apply

Please submit your application, including your most recent resume, and we'll be in touch We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.

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