Vital Records Operations Manager

1 week ago


Edison, New Jersey, United States VRC Companies Full time
Job Summary

The General Manager of Vital Records is responsible for overseeing the day-to-day operations of the facility, ensuring the accuracy and timeliness of deliveries, and maintaining a high level of customer service. This role requires strong leadership and problem-solving skills, as well as the ability to manage and motivate a team of operational personnel.

Key Responsibilities
  1. Personnel Management: Interviews and screens job candidates, completes the hiring process, trains, evaluates, supervises, and rewards personnel to develop employees to their fullest potential.
  2. Quality Tracking and Improvement: Participates fully in all facets of the Company's quality program, including development and training, monitors, tracks, and sets goals for critical operational areas, and communicates/charts measurable performance goals and results.
  3. Facilities/Equipment Maintenance: Responsible for management of vehicle maintenance, vehicle cleanliness, preventative maintenance scheduling, tracking, and controlling required expenses, as well as maintaining the warehouse/vault appearance according to cleanliness and orderliness standards.
  4. Inventory Control: Responsible for daily warehouse/vault operations, warranting accuracy of what is stored and timeliness of deliveries, and overseeing and reconciling daily warehouse/vault inventories of critical accounts.
  5. Customer Service: Provides courteous and attentive treatment of all customers' needs by presenting a professional and positive image when interacting with customers in person and over the phone.
  6. Compliance: Responsible for all compliance requirements/tasks related to all operational functions of the facility.
Requirements
  • Eighteen (18) years of age.
  • Valid driver's license with clean MVR and clean background check.
  • College degree.
  • Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others.
  • P&L experience preferred.
  • Strong financial acumen.
  • Experience in B2B service industry work environment.
  • Problem solving skills to solve people and process challenges.
  • Detail oriented work style to identify discrepancies.
  • Organizational skills to meet critical deadlines and schedule resources.
  • Willing to take responsibility for daily operations after hours or unscheduled workdays.
  • Willing and able to do physical work when necessary.
  • A commitment to be a key leader in a disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment.


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