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Club Operations Manager

2 months ago

Green Valley, Arizona, United States Planet Fitness - PFNoCritics Full time
Job Description

**Job Summary**

The Club Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. The Club Manager will lead a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development.

Key Responsibilities
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
  • Leadership and Accountability
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness values and goals.
  • Administrative Tasks
    • Administration and processing of all weekly/bi-weekly employee payroll.
  • Customer Service
    • Create and maintain a welcoming atmosphere for all members, prospective members, and guests and ensure staff follows superior customer service guidelines.
  • Facility Management
    • Ensure prompt opening/closing of gym.
    • Oversee cleanliness and maintenance of facility, including taking responsibility for the largest section of cleaning daily.
  • Marketing and Sales
    • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Financial Management
    • Authorize expenditures and refunds.
  • HR and Compliance
    • Prepare all HR-related forms and send to Corporate Payroll Team.
  • Reporting and Analytics
    • Track statistics and reports (weekly, monthly, annually).
  • Support and Development
    • Backup support for any employee who is absent.
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.