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Retail Operations Leader

2 months ago

Rich Square, North Carolina, United States Buff City Soap Franchise Full time
Job Overview

Benefits:

  • 401(k) plan
  • Performance-based bonuses
  • Comprehensive dental coverage
  • Employee discounts on products
  • Health insurance options
  • Paid time off policies
  • Opportunities for training and professional development
  • Vision insurance available

Position Summary:

At Buff City Soap, we are dedicated to crafting handmade products that prioritize natural ingredients and provide nourishing benefits for your skin. Our products are freshly made daily in each soap makery, ensuring quality and freshness. We are seeking a Store Manager who will play a crucial role in driving the success of our franchise by leading a team to uphold the Buff City Experience for our customers.

The Store Manager will exercise discretion in overseeing the daily operations of the makery. Key responsibilities include supervising and directing staff, making staffing decisions such as hiring and training, ensuring customer satisfaction, and maintaining a high-quality client experience. This role also involves monitoring staff performance, addressing maintenance issues, ensuring cleanliness, and managing safety protocols within the makery.


Key Responsibilities:

  • Coaching and developing team members to deliver exceptional customer experiences.
  • Addressing customer concerns promptly and effectively.
  • Setting a positive example and maintaining composure during busy periods.
  • Promoting a customer-first mentality and holding team members accountable for service quality.
  • Driving performance metrics through strategic action plans and motivating the team.
  • Leading with integrity and fostering the culture, values, and mission of Buff City Soap.
  • Planning and delegating tasks to ensure efficient operations.
  • Managing inventory of raw materials and finished products.
  • Ensuring the store meets cleanliness and visual merchandising standards.
  • Overseeing production, maintenance, and organization of the makery.
  • Maintaining appropriate staffing levels to support employee development and operational needs.
  • Ensuring compliance with labor laws for all team members.
  • Utilizing operational tools to achieve excellence in store management.
  • Analyzing financial reports to identify trends and improve performance.
  • Conducting regular performance evaluations and setting goals for sales improvement.
  • Managing ongoing sales initiatives.
  • Working a standard 5-day workweek, totaling a minimum of 40 hours.
  • Flexibility to work various shifts based on business needs.
  • Reliable transportation for necessary banking tasks.

Qualifications:

  • Preferred college education, though not mandatory.
  • Experience in management or sales is essential.
  • Basic computer proficiency (Word, Excel, Outlook).
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Strong understanding of customer service techniques and operational practices.
  • Excellent problem-solving and organizational skills.
  • Proven leadership abilities with experience in coaching and mentoring.
  • Effective team-building capabilities.
  • Strong prioritization and delegation skills.

Physical Requirements:

  • Ability to stand and walk for extended periods.
  • Not sensitive to various scents and fragrances.
  • Manual dexterity and ability to lift up to 50 lbs.
  • Physical capability to perform cleaning tasks, including dusting and mopping.