Associate Team Leader

4 weeks ago


Franklin Square, New York, United States H&R Block Full time
About H&R Block

We are a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. Our mission is to provide exceptional service, expertise, and value to our clients, while fostering a culture of innovation, collaboration, and community involvement.

Job Summary

We are seeking an experienced and dynamic Associate Team Leader to join our team. As a key member of our retail office operations team, you will be responsible for supporting the Multi-Unit Team Leader, ensuring quality and consistent execution of our Service Standards, and providing exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
What We Offer

We offer a competitive compensation package, including a base salary, incentives, and benefits. Our benefits include medical coverage, 401(k) retirement savings plan, employee assistance program, and more. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.

Why Join Us

At H&R Block, we believe in the power of people helping people. We are committed to creating a culture of inclusion, diversity, and community involvement. We offer a unique opportunity to make a meaningful difference in the lives of our clients and colleagues, while achieving your own personal and professional goals.



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