Security Officer

1 day ago

Lawrenceburg, Indiana, United States Hollywood Casino Lawrenceburg Full time
Job Summary

We are seeking a highly skilled and experienced Security Officer to join our team at Hollywood Casino Lawrenceburg. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and employees, as well as maintaining a secure and comfortable environment for all.

Key Responsibilities
  • Provide continuous patrol of the casino, hotel, and surrounding areas to address any suspicious activity or concerns.
  • Escort and transport funds for table fills, slots, and/or banks, and provide security for kiosk add fills and money drops.
  • Respond to all disturbances and alarms to ensure a safe and secure environment for guests and employees.
  • Address medical situations on property and ensure proper emergency contacts are notified if necessary.
  • Operate Security Dispatch as needed, including dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
  • Provide a superior guest experience through consistent, positive interactions and have the resiliency to deal with difficult customers.
  • Assist leadership and prepare detailed reports on Security-related incidents that occur on company property.
  • Attend all departmental, company, and safety/first aid training programs as scheduled.
  • Perform all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
  • Oversee customer boarding and disembarking, provide crowd control, direct traffic, check IDs, and check for items not allowed on the boat.
  • Provide training to new officers and serve as a field training officer as needed.
  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
  • Perform duties in a safe manner and report any potential safety hazards to management staff.
  • Perform any reasonable, temporarily assigned job duties outside the position's job description, where, in the company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
  • Maintain strict confidentiality in all company matters.
Requirements
  • Must be at least 21 years of age.
  • High School Diploma or equivalent required.
  • Previous experience in a guest service-related field required. Six (6) months of related experience and/or training preferred.
  • Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
  • Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
  • Must have excellent customer service and interpersonal skills.
  • Strong problem-solving, mediation, and organizational skills required.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
  • Must have the ability to run on level surfaces as well as up and down stairs.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have strong computer skills and be fully competent in Microsoft Office applications.
  • Ability to write clear, accurate, and concise reports.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
  • Must have the ability to remain calm in emergency or stressful situations.
  • Ability to tolerate second-hand smoke, noise, and bright lights.
  • Ability to work at a fast pace in often crowded/noisy environment.
  • Must meet professional appearance standards as prescribed by company policy.
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
What We Offer

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and experienced Security Officer looking for a new challenge, please submit your application today.

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