Application Specialist

2 weeks ago

New York, New York, United States QuidelOrtho Full time
The Opportunity

QuidelOrtho, a world-leading in vitro diagnostics company, is seeking a highly skilled Field Application Specialist to join our team. As a key member of our sales and technical support team, you will be responsible for providing expert technical and sales support to Clinical Laboratory, Transfusion Medicine, and Automation customers within a designated geographic territory or list of named accounts.

Our ideal candidate will have a strong clinical background, with a minimum of 2 years of experience in a clinical laboratory, transfusion medicine, or equivalent experience. They will possess excellent communication and business acumen skills, with the ability to deliver results in a fast-paced team environment.

Key Responsibilities
  • Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training, anticipating and defending against competitive threats, and leveraging strategic selling framework.
  • Menu Expansion: Proactively team with Customer Experience Managers and Health System Executives to identify and close menu expansion opportunities.
  • Strategic Planning: Team with Customer Experience Managers and Health System Executives to align on and execute strategic plans that prioritize, retain, and expand current Clinical Laboratory and Transfusion Medicine accounts.
  • Product Implementation: Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes.
  • Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary.
  • Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points.
  • Cross-Team Coordination: Collaborate with Customer Experience Managers to retain and expand menu, and team with Health System Executives to execute HSE-led IDN strategy, as applicable.
  • Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system.
Key Accountabilities
  • Meet overall territory revenue goal.
  • Meet product-specific revenue goals.
  • Meet instrumentation goals in-line with AOP language.
  • Retain current accounts and maintain existing spend levels.
  • Meet menu expansion goals.
  • Achieve or maintain implementation timelines.
  • Drive customer satisfaction.
Key Points of Interaction
  • Customer Experience Manager to strategically plan and conduct sales calls.
  • Health System Executive regarding any HSE-led IDN-related opportunities.
  • CL/TM Area Technical Specialist to escalate complex implementations and service issues.
  • Commercial Operations to ensure timely and accurate forecasting and reporting, and support of enablement initiatives.
  • National Technical Director & Technical Excellence Manager to share and align on technical best practice, standards, and operational efficiency opportunities.
The Individual

QuidelOrtho is an equal opportunity employer and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

We strive to build meaningful connections with each other and prioritize actions that support happiness, inspiration, and engagement. If you are interested in applying for this opportunity and require special assistance or an accommodation to apply due to a disability, please contact us.

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