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Guest Service Associate

2 months ago

Newark, New Jersey, United States Jackmont Hospitality Full time

Company Overview

Jackmont Hospitality is dedicated to providing exceptional service and creating memorable experiences for our guests. We pride ourselves on our commitment to excellence and our friendly atmosphere.

Position Summary

The primary objective of this role is to ensure a welcoming environment for all guests, embodying the spirit of hospitality and high service standards. The ideal candidate will be responsible for greeting guests, managing their dining experience, and ensuring their satisfaction throughout their visit.

Key Responsibilities

  • Warmly welcome guests as they arrive and bid them farewell upon departure.
  • Assist in seating guests in the dining area and facilitate a seamless transition to service staff.
  • Respond promptly to incoming calls and provide relevant information to guests.
  • Manage guest flow within the dining and bar areas, offering accurate wait times when necessary.
  • Engage guests with enjoyable food and beverage options.
  • Address special requests and needs of guests with care.
  • Adhere to brand standards in service delivery, food presentation, and overall guest experience.
Qualifications
  • Personable and approachable demeanor.
  • Ability to read and understand menus.
  • Clear communication skills for greetings and farewells, as well as for understanding guest requests.
  • Effective communication with team members to relay guest needs.
  • Strong listening skills to respond to guest inquiries in a busy environment.
  • Must pass a federal background check.