Customer Service Host/Hostess

1 week ago


Newark, New Jersey, United States Compass Group, North America Full time
Job Summary

We are seeking a highly skilled and customer-focused Host/Hostess to join our team at Compass Group, North America. As a Host/Hostess, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities:
  • Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements.
  • Help create an overall enjoyable dining experience and promote a safe, clean, and neat environment for guests and other associates.
  • Exhibit exceptional communication skills and get along well with others, demonstrating flexibility and patience.
  • Maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
  • Supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling, and sanitation procedures are followed.
  • Help train new food-service team members and supervise the closing of the assigned dining room, ensuring side work and station setup is properly completed.
  • Assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
  • May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells, and coffee machines.
  • Work with staff of other departments to perform job duties and during special events or functions.
Requirements:
  • Previous host experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of emergency safety procedures and ability to evacuate guests to safety in the event of a fire or other emergency.
What We Offer:
  • Competitive hourly rate of $21.40.
  • Free meals, uniforms, and laundering service available at select locations.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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