Automotive Warranty Coordinator

4 weeks ago

Cocoa, Florida, United States Jackson Automotive Group Full time

Job Summary: We are seeking an experienced Automotive Warranty Clerk to process warranty claims in a timely manner and ensure proper documentation.

Key Responsibilities:

  • Process warranty claims for each franchise or distributor, verifying criteria required by factory or distributor.
  • Reconcile all warranty receivables with payments through the appropriate accounting schedule.
  • Post credits on computer and resubmit rejected claims promptly or receive authorization to write them off.
  • Follow up on payment of outstanding claims and track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
  • Arrange for parts to be shipped to the factory or distributor or to be scrapped.
  • File and maintain all service records as required by the warrantor.
  • Stay informed of all factory recalls and bulletins.
  • Assist with body shop warranty claims and cashier duties as needed.
  • Maintain a professional appearance and a neat work area.

Requirements:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • One-year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

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