Retail Operations Supervisor
2 weeks ago
Salary: $17-$20/hr, based on experience
Position Title: Assistant Manager
Reports To: Store Manager
Employment Type: Part-time or Full-time
Position SummaryThe Assistant Manager plays a crucial role in the leadership team, overseeing store merchandising, staff training, and operational productivity while prioritizing exceptional customer service and embodying the mission of Building Hope in the City.
Key Responsibilities- Achieve management goals through effective teamwork.
- Ensure the completion of opening and closing procedures, including:
- Timely and reliable store opening and closing.
- Accurate cash handling during opening and closing.
- Maintain cleanliness and organization across all sales areas.
- Adhere to ADA and Fire Code regulations on the sales floor.
- Proficient in checkout and Point of Sale (PoS) systems.
- Deliver outstanding customer service to shoppers, donors, volunteers, and colleagues.
- Act as a communication link for sales and other essential information for cashiers, both in-person and via messaging platforms.
- Participate in onboarding and ongoing training for staff as necessary.
- Monitor store performance metrics.
- Assist in covering responsibilities of other Assistant Managers and Leads during their absence.
- Support the Store Manager in managing floor space and merchandising to optimize revenue while ensuring safety and brand compliance.
- Encourage and guide team members in a manner that reflects the values of Common Threads and Building Hope in the City.
- Enforce company policies and procedures consistently.
- Utilize approved communication platforms and HRIS software for regular updates across the organization.
- Attend and contribute to leadership meetings and staff gatherings.
- Adapt to staffing changes to ensure departmental responsibilities are met.
- Collaborate with the leadership team in the Store Manager's absence for scheduling, training, merchandising, and disciplinary matters.
- Engage in production tasks and register operations alongside team members.
- Self-driven with effective time management abilities.
- Experience in retail or transferable skills.
- Strong written and verbal communication skills.
- Commitment to providing excellent customer service.
- Proficient in technology and software applications.
- Ability to commute to the store location.
- Flexible schedule, including evenings and weekends.
- Capacity to stand and work for extended periods.
- Able to lift, push, and carry up to 40 pounds.
- Note: Production areas may be dusty due to the nature of operations.
- Hourly wage of $17-$20, based on experience.
- Retirement plan with employer matching up to 3%.
- Paid Time Off (PTO).
- Employer-sponsored health benefits for employees working 30 hours or more per week, with additional voluntary health and life benefits for those working 20 hours or more.
- Bonus compensation opportunities.
Common Threads has been recognized as the Best of Cleveland Thrift Store for 2023 and 2024, and is highly rated as the top thrift store in Northeast Ohio by various publications and consumer polls.
About Building Hope in the CityBuilding Hope in the City (BHITC) is a dynamic organization dedicated to enhancing community welfare, promoting the mission of Jesus, and empowering underestimated individuals.
About HopeworksHopeWorks serves as the social enterprise division of BHITC, operating multiple ventures aimed at positively impacting people, the environment, and community well-being while generating profits to support BHITC's ministries.
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