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Technical Analyst

2 months ago

Kansas City, Missouri, United States Research Medical Center Full time
Job Summary

We are seeking a skilled Technical Analyst to join our team at Research Medical Center. As a Technical Analyst, you will be responsible for implementing and supporting facility and division desktop equipment, as well as providing technical support to end-users.

Key Responsibilities
  • Install and repair facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines.
  • Respond to and resolve inquiries and requests for assistance with division or facility computer systems.
  • Analyze and provide hands-on support for simple to moderate inquiries.
  • Log and track problems; review problem tracking databases.
  • Perform facility-based moves, adds, and changes (MACs), as needed.
  • Maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures.
  • Provide 24x7 on-call support based on division IT staff rotation, and carry a pager as warranted.
  • Aid and train users on division and facility technology.
  • Perform preventative maintenance.
  • Recommend process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.
Requirements
  • Bachelor's degree in information systems or healthcare related field is preferred.
  • Must have one year IT experience.
  • Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification.
  • Valid state driver's license and proof of auto insurance, if applicable.
What We Offer

Research Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing.
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more.
  • Consumer discounts through Abenity and Consumer Discounts.
  • Retirement readiness, rollover assistance services and preferred banking partnerships.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Colleague recognition program.
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits.

Eligibility for benefits may vary by location.