Systems Analyst

19 hours ago

Kansas City, Missouri, United States Commerce Bank Full time
About Working at Commerce

At Commerce Bank, we're committed to helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of.

Our culture is built on the idea that our people are our greatest asset. We believe in creating an environment where our employees can grow and learn, connect with others, and build meaningful relationships.

We're proud to offer a range of benefits and perks that support our employees' well-being and career development. From competitive compensation and comprehensive benefits to education assistance and career development opportunities, we're committed to helping our employees succeed.

Key Responsibilities
  • Provide level II technical support with limited research and recommendations on issue resolution
  • Identify and document business and testing requirements for defined projects; translate requirements into specifications for technical project members
  • Communicate customer issues and questions, project updates, system problems, etc., to technical and non-technical individuals
  • Provide support to clients in resolving basic to moderate technical issues
  • Collaborate and coordinate problem-solving efforts between clients and IT or third-party vendors, software support, investigation and analysis of problems related to the analyst area of responsibility
  • Notify and prepare end-users for system outages, releases, and enhancements
  • Act as a liaison and escalation point between clients and service providers
  • Administer system change control and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes
Requirements
  • Intermediate knowledge of technical concepts, terminology and file formats/structures
  • Ability to occasionally travel overnight as needed, typically, less than 25% of the time annually
  • Ability to write reports, business correspondence, and procedures
  • Ability to effectively present information and respond to questions from managers and staff members
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist
  • Demonstrated decision making, analytical and problem-solving skills, as well as technical aptitude
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate to Advanced level proficiency with Microsoft Word, Excel, PowerPoint, Microsoft Project, Visio and Outlook
What We Offer
  • Competitive compensation and comprehensive benefits
  • Education assistance and career development opportunities
  • Voluntary supplemental benefits
  • Hybrid schedule with in-office work 2 days per week

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