Educational Technology Support Specialist

4 weeks ago


Columbus, Ohio, United States eSchool Consultants Full time

Job Title:
Educational Technology Support Specialist

Location:
Not specified

Company:
eSchool Consultants

Expected Salary:
$55,000-$60,000


eSchool Consultants is seeking a dedicated and knowledgeable Educational Technology Support Specialist to play a critical part in ensuring that our educators and students have seamless access to the technology they need to succeed.

In this role, you will be at the forefront of our efforts to integrate and maintain educational technology across the districts we serve.

Your expertise will not only help resolve technical issues but also empower educators to effectively use technology in their teaching.


We serve a variety of educational institutions and are committed to providing exceptional support to our clients.


Responsibilities

  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending instructional language.
  • Avoids legal challenges by monitoring compliance with service agreements.


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