Technical Service Specialist
4 weeks ago
VENU+ is a global leader in turn-key revenue-share outsourced services, focusing on guest mobility, storage, experiential souvenirs, and entertainment solutions for high-traffic retail, leisure, and amusement venues worldwide.
To maintain a fulfilling work environment that drives the performance of an industry-leading service partner, we seek talented individuals to join our team.
Our collaborative culture and global presence create a stream of new opportunities to shape the future and advance our company. We value unique perspectives, expertise, curiosity, and ambition.
Job Role:
We are seeking a skilled Service Technician to ensure the smooth operation and maintenance of our entertainment equipment.
Responsibilities:
- Perform maintenance services for mobility and locker equipment, including strollers, wheelchairs, ECVs, lockers, and other allied equipment.
- Provide on-site technical support and expertise to troubleshoot and resolve equipment issues promptly and efficiently.
- Conduct routine inspections and preventive maintenance on entertainment equipment to ensure optimal performance and longevity.
- Collaborate with the operations team to identify and implement improvements to enhance the overall customer experience.
- Respond to customer inquiries and concerns in a courteous and professional manner, ensuring high satisfaction.
- Assist with the setup, installation, and configuration of new equipment according to specifications and industry standards.
- Perform equipment repairs and replacements as needed, following established procedures and safety guidelines.
- Maintain accurate records of service tickets, equipment maintenance, and completed tasks.
Requirements:
- High school diploma or equivalent.
- 2-3 years of proven experience in equipment troubleshooting and repairs.
- Strong technical skills in electrical, wiring diagram, soldering, and mechanical systems.
- Light plumbing experience is a plus but not required.
- Excellent problem-solving and critical-thinking abilities.
- Exceptional attention to detail and organizational skills.
- Effective communication and interpersonal skills.
- Customer service experience and ability to work independently and as part of a team.
- Familiarity with entertainment equipment and industry trends is a plus.
- Computer software skills for troubleshooting and compatibility meshing for some games and advanced features.
Posted by VENU+
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