Educational Content Strategy Lead
2 months ago
We are seeking a highly skilled and experienced Client Educational Content Project Manager to join our team at Bank of America. As a key member of our organization, you will be responsible for developing and delivering client educational content across a variety of investment-related topics.
Key Responsibilities- Support the development and implementation of client educational content strategies to drive engagement and utilization.
- Collaborate with cross-functional teams, including Digital, Legal, Risk, Audit, and Compliance, to ensure content is accurate, compliant, and meets business needs.
- Develop and maintain a comprehensive inventory of client content, including articles, newsletters, disclosures, and other educational materials.
- Conduct risk assessments and reviews to identify gaps and opportunities for improvement.
- Develop and track key performance indicators (KPIs) to measure the effectiveness of client educational content.
- Lead the creation and maintenance of educational content, including conceptualizing solutions that leverage current technologies and industry trends.
- Ensure compliance with regulatory standards and requirements for client educational content.
- Participate in the review process for content development and provide feedback to ensure high-quality content.
- Strong track record of leading successful customer-facing projects from inception through launch.
- Comprehensive knowledge of multi-channel standards and human-centered design methodologies.
- Mastery of problem-solving, collaboration, and presentation skills.
- Ability to navigate complex problems and drive solutions.
- People management skills with proven experience in influencing teammates and leaders effectively.
- Exceptional communication skills, including storytelling ability.
- Strong understanding of investments products and inner workings of markets and various exchanges.
- Strong and agile problem-solving skills.
- Intellectually curious and self-motivated, with a passion for driving change and process optimization.
- Subject matter expert with a deep understanding of E2E creation of education content formats.
- PMP or Six Sigma Certification.
- Working knowledge with Technology and Digital teams.
- Demonstrated strategic and creative thinking and distinguished communication skills.
- Program Management
- Project Management
- Problem Solving
- Collaboration
- Presentation Skills
- Prioritization
- Issue Management
- Risk Management
- Process Design
High School Diploma / GED / Secondary School or equivalent
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