Educational Content Strategy Lead

2 months ago


Rolling Meadows, Illinois, United States Bank of America Full time
About This Role

We are seeking a highly skilled and experienced Client Educational Content Project Manager to join our team at Bank of America. As a key member of our organization, you will be responsible for developing and delivering client educational content across a variety of investment-related topics.

Key Responsibilities
  • Support the development and implementation of client educational content strategies to drive engagement and utilization.
  • Collaborate with cross-functional teams, including Digital, Legal, Risk, Audit, and Compliance, to ensure content is accurate, compliant, and meets business needs.
  • Develop and maintain a comprehensive inventory of client content, including articles, newsletters, disclosures, and other educational materials.
  • Conduct risk assessments and reviews to identify gaps and opportunities for improvement.
  • Develop and track key performance indicators (KPIs) to measure the effectiveness of client educational content.
  • Lead the creation and maintenance of educational content, including conceptualizing solutions that leverage current technologies and industry trends.
  • Ensure compliance with regulatory standards and requirements for client educational content.
  • Participate in the review process for content development and provide feedback to ensure high-quality content.
Requirements
  • Strong track record of leading successful customer-facing projects from inception through launch.
  • Comprehensive knowledge of multi-channel standards and human-centered design methodologies.
  • Mastery of problem-solving, collaboration, and presentation skills.
  • Ability to navigate complex problems and drive solutions.
  • People management skills with proven experience in influencing teammates and leaders effectively.
  • Exceptional communication skills, including storytelling ability.
  • Strong understanding of investments products and inner workings of markets and various exchanges.
  • Strong and agile problem-solving skills.
  • Intellectually curious and self-motivated, with a passion for driving change and process optimization.
Preferred Qualifications
  • Subject matter expert with a deep understanding of E2E creation of education content formats.
  • PMP or Six Sigma Certification.
  • Working knowledge with Technology and Digital teams.
  • Demonstrated strategic and creative thinking and distinguished communication skills.
Skills
  • Program Management
  • Project Management
  • Problem Solving
  • Collaboration
  • Presentation Skills
  • Prioritization
  • Issue Management
  • Risk Management
  • Process Design
Education

High School Diploma / GED / Secondary School or equivalent



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