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Patient Financial Liaison

2 months ago

Columbus, Wisconsin, United States Prairie Ridge Health Full time

Job Summary:

Prairie Ridge Health is seeking a skilled Financial Counselor to join our Registration Department. This is a PRN (as needed) position for weekday shifts, Monday through Friday.

Job Responsibilities:

  • Act as the financial liaison between patients and Prairie Ridge Health, ensuring seamless communication and resolution of financial obligations.
  • Research and verify insurance eligibility and benefit information to ensure accurate billing and payment processing.
  • Communicate with patients and guarantors to explain financial balances and provide counseling on payment options and plans.
  • Secure payments or payment arrangements, and connect patients with federal or state assistance programs or complete and obtain approval for Community Care applications.
  • Pre-register patients for scheduled outpatient procedures and serve as a resource for Patient Access staff.

Requirements:

  • Previous experience in health insurance, collection techniques, or patient registration.
  • Intermediate word processing proficiency, including the ability to produce professional letters, forms, and tables.
  • Intermediate proficiency in Microsoft Excel, including data import, log creation, and formula manipulation.
  • Basic math and algebraic equation calculation skills.
  • Excellent verbal and written communication skills for effective patient and staff interaction.
  • High school diploma or equivalent required; some college education highly preferred.
  • Professionalism, assertiveness, and exceptional customer service skills.
  • Strong problem-solving skills for coordinating multiple resources.
  • Ability to work independently and as a team member.

Preferred Qualifications:

  • Certified Patient Account Technician or Certified Healthcare Collection Specialist.
  • Understanding of medical terminology.

Work Schedule: Various shifts, Monday through Friday

FTE: PRN