Digital Support Specialist

6 days ago


Mansfield, Ohio, United States Modern Office Methods Full time
Job Summary

Modern Office Methods is seeking a highly skilled Digital Support Engineer to join our team. As a key member of our network support team, you will be responsible for providing technical expertise and assistance to our clients as they implement digital solutions.

Key Responsibilities
  • Client Support: Provide technical assistance and support to clients to ensure a smooth implementation of digital solutions.
  • Network Configuration: Configure and assemble network components and associated services to ensure optimal performance.
  • Troubleshooting: Identify and diagnose common network problems and provide solutions to ensure minimal downtime.
  • Training and Development: Work with clients to develop their technical skills and knowledge to ensure they can effectively utilize digital solutions.
  • Communication: Maintain exceptional client communication through regular follow-up and updates to ensure client satisfaction.
  • Collaboration: Collaborate with sales representatives and other team members to ensure a seamless implementation of digital solutions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of customer service experience.
Work Environment

This is a full-time position with expected hours of work between Monday and Friday. The work environment is a professional office setting with standard office equipment.



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