Healthcare Staff Care Coordinator

3 days ago

Fayetteville, Georgia, United States Sanzie HealthCare Services Inc Full time
Job Title: Staff Care Coordinator/Recruiter

Sanzie HealthCare Services Inc is seeking a highly skilled and dedicated Staff Care Coordinator/Recruiter to join our team.

Job Summary:

The Staff Care Coordinator/Recruiter will be responsible for coordinating patient scheduling, tracking completed supervisory visits, and ensuring patient and clinician satisfaction. This role requires strong customer service skills, excellent oral and written communication skills, and the ability to handle confidential information discreetly.

Key Responsibilities:
  1. Coordinate patient scheduling and tracking of completed supervisory visits per regulatory requirements.
  2. Guarantee patient and clinician satisfaction by creating consistency within patient schedules.
  3. Receive and enter data for new and current patients and employee records into the database.
  4. Notify the Clinical Supervisor and case manager via CCNF or MIF when verbal orders are needed for start-of-care visits outside the 48-hour window.
  5. Receives requests for service and scheduling changes and maintains patient and resource calendars.
  6. Reports potential staffing needs and performance issues related to the availability of Agency staff to the Clinical Supervisor as needed.
  7. Notifies the Administrator or Intake Department of additional payer authorization for continued services before scheduled visits.
  8. Notify the Care Coordinator at the start of service and enter clinical notes in the Electronic Medical Record of missed visits per protocol.
  9. Documents communication with patients, families, or caregivers in the Electronic Medical Record via clinical note.
  10. Provides backup to other SHCS team members as assigned.
  11. Participates in information management and performance programs.
  12. Attends and participates in annual in-service training programs.
  13. Attends and participates in mandatory educational programs, seminars, etc.
  14. Keeps up-to-date on new methods, products, trends, etc., and communicates this information to other staff.
  15. Performs other administrative duties as assigned.
  16. Enters scheduling data and creates and maintains staff schedules. Schedules client appointments/visits according to care plans and staff availability.
  17. Contact care providers and clients regarding day-to-day changes.
  18. Check to ensure the caregiver has the appropriate licensing and certifications.
  19. Review documents to ensure all forms are filled out.
  20. Ensures files are complete with all required documents.
  21. Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
  22. Schedule an appropriately skilled person for the new client and input scheduling information into the database immediately after confirming with a caregiver
  23. Understands the specific needs of the client and helps assign the appropriate caregivers
  24. Create, maintain, and update the clinician's schedules according to authorizations and patient needs. Maintain clinician's availability lists.
  25. Provides staffing for sick leave, vacation, long long-term leave.
  26. Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources, and patients.
  27. Ensure adherence to company policies associated with record establishment, retention, maintenance, and confidentiality.
  28. Prepare clinical records for new patients upon receipt of referral.
  29. Complete quantitative administrative review of clinical records at the start of care and upon patient discharge.
  30. File incoming documents daily.
  31. Maintain a control procedure for active Client files.
  32. Maintains staff and client statistics and reports.
  33. Maintaining a tracking system to ensure current clinical records are current according to company policy and regulatory requirements.
  34. Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.
  35. Assist with creating and maintaining client and caregiver schedules with an emphasis on accuracy and a high level of customer service.
  36. Assist with following up on all client and caregiver issues to ensure any problems or concerns are addressed and resolved.
  37. Answer incoming calls in a friendly, professional, and knowledgeable manner.
  38. Enter and maintain accurate client and caregiver data in the software system.
  39. Communicate new assignments and schedule changes to caregivers and clients promptly and professionally.
  40. Must be willing to participate in the on-call after-hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies, and caregiver call-outs
  41. Provide additional administrative support as needed
  42. Provide backup assistance with New Hire Orientation
  43. Attend and actively participate in weekly staff meetings
  44. Receives, tracks, and coordinates all referrals from internal and external clients
  45. Records all intake information and inputs into the computer system and gets approval from Administrator/CS to proceed with referral/intake process
  46. Assign referrals to correct liaison with the correct facility and physician sources in the computer system
  47. Verifies: Medicaid eligibility; physician licensure/NPI/client cost share
  48. Tracks all referrals and conversions(admissions/non-admits) and reports to the Director daily
  49. Coordinates initial staffing of referrals and ensures receipt of referral for care by all disciplines ordered
  50. Attends in-services and continuing education as applicable.
  51. Attains goals as outlined in annual performance evaluation.
  52. Submits documentation within required timeframes.
  53. Maintains strict confidentiality on patient, agency, and employee matters.
  54. Understand the approval process for new field staff before patient contact.
  55. Participates in the Performance Improvement process as requested esp patient follow-up
  56. Performs other duties as assigned
  57. Performs general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, and provides reception and telephone services.
  58. Maintains call-in and retention report
  59. Discerns client services required as outlined in agreements, urgent requests, and care plans.

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