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Senior Solutions Architect
2 months ago
ePlus Technology, inc. is a leading provider of technology solutions and services. We are committed to delivering innovative and effective solutions that meet the evolving needs of our customers.
Job Title: Senior Solutions ArchitectWe are seeking a highly skilled Senior Solutions Architect to join our team. As a Senior Solutions Architect, you will be responsible for providing technical expertise to our sales teams and customers on designated solution focus areas.
Key Responsibilities:- Provide technical expertise to sales teams and customers on designated solution focus areas
- Establish credibility and trusted advisor status with ePlus' sales team and customers
- Conduct customer-facing presentations on ePlus' core competencies and technical solution offerings for assigned accounts and focus areas
- Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
- Complete and author technical sections for RFP/RFI/RFQ responses
- Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus' recommended solution
- Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
- Develop and finalize solution proposal and/or presentation of recommended solutions
- Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi-vendor solutions
- Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
- Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams
- Assist sales team with mentoring of associate account managers as it relates to overall opportunity management and technical solution set
- Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc.
- Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
- Assist in developing a get well plan, as appropriate
- Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment
- Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area
- Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.
- Propose ideas and solutions to help improve functional areas
- Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.
- Participate in weekly pre-sales engineering conference calls
- Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
- Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
- Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management
- Certifications in applicable technology preferred
- College degree or applicable work experience
- Two or more years of experience in designing or implementing complex network or systems/storage solutions
- Three or more years of experience in providing pre-sales engineering support
- Hands-on experience working with a variety of Enterprise Networking Technology - including but not limited to the following areas:
- Enterprise switching platforms - Cisco Catalyst, Cisco Nexus, Arista, Aruba CX & Fortinet
- WAN technologies - Cisco edge routing - eBGP
- Cisco ACI and/or VMware NSX-T
- Mobility - Wireless Platforms including (Cisco Catalyst, Meraki & Aruba)
- Experience with Microsoft technologies - Windows Operating systems, Active Directory, Exchange, O365
- Experience with Cloud Networking in Azure or AWS
ePlus offers a competitive salary range of $120,000 to $170,000 annually, as well as a comprehensive benefits package, including medical, financial, and paid time off benefits. We are an equal opportunity employer and welcome applications from diverse candidates.
ePlus is committed to fostering a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
