Senior Operations Manager
4 days ago
The General Manager will oversee all aspects of HVAC and Plumbing business lines, driving growth, performance metrics, supporting culture, and developing all staff and management. This leader will strive to be a world-class operator, with a strong focus on entrepreneurship and innovation.
Key Responsibilities:- Provide leadership, direction, and development to HVAC, Plumbing, Service, Install, and Support teams, ensuring quality work is on time, aligned with the budget, and to customer specifications.
- Develop forecasts for sales growth, market mix, and profitability, with plans to meet such projections.
- Develop budgets for growth and profitability, tracking performance against those targets daily, weekly, and monthly, and disseminating the information to teams.
- Review and control costs to reduce waste and unnecessary expenditures.
- Ensure proper pricing and adherence through routine job costing analysis, controlling material and equipment costs.
- Own all hiring and termination decisions, controlling labor allocation and costs.
- Communicate standards, expectations, and performance targets and KPIs to direct reports and their teams, holding them to expectations and working with them to achieve goals.
- Provide leadership, direction, and guidance to develop direct reports and their teams.
- Partner with direct reports to build strong, targeted training programs for their teams to improve measurable performance.
- Focus on providing exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching teams to sell the right solutions and services.
- Ensure sales and service system processes are implemented and followed.
- Ensure adherence to industry regulations, restrictions, and laws.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1s.
- 3+ years Management/Supervisory experience, P&L experience required.
- Experience with, or deep respect for the Skilled Trades and/or similar industries is a must (Industry experience is preferred, especially if you have experience with forced air).
- Exposure to or willingness to train in hydronics would be a nice to have.
- You're a leader and strong competitor who excels in a fast-paced environment, driven by seizing opportunities.
- You're able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to support a healthy, growing organization.
- A servant leader at your core who inspires the team by rolling up their sleeves to solve problems with them.
- Willing and able to learn and help train industry standards and best practices.
- Bonus points if you're a MBA graduate and/or Military veteran (we love working with veterans).
- Strong communication and organizational skills.
- Ability to apply critical thinking, risk analysis, and develop solutions.
- Competitive Pay: Significant base salary and bonus opportunity.
- Benefits: Top-notch benefits, including various medical, dental, and vision plans, 401(k) match up to 3.5%, 100% Company paid long and short-term disability and life insurance, cell phone reimbursement, and work-from-home stipend.
- Training and Career Growth: We are scaling quickly and would support this person's career growth and development.
- Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy.
Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out, investing in our technicians to consistently deliver trusted service through our local brands.
We combine operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
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