Operations Manager
5 hours ago
Zeiders Enterprises, a leading provider of military and family support services, is seeking an experienced Operations Manager to join our team. As a key member of our contract management team, you will be responsible for ensuring the successful delivery of Financial Counseling and Tax Consulting services to our clients.
Key Responsibilities:- Lead and manage a team of Operations Supervisors to ensure the timely delivery of services
- Develop and implement quality control measures to ensure compliance with contractual requirements
- Collaborate with the Program Manager to develop and implement contract SOPs
- Manage and coordinate corporate operations support functions to ensure the effective delivery of services
- Provide leadership and guidance to subordinate supervisors to ensure the successful execution of their responsibilities
- Master's degree in social work, education, psychology, human resources management, or related field
- Minimum 7 years of experience in social service program administration/management
- Minimum 7 years of personnel management/staff supervision experience
- Minimum 3 years of experience with government contracting processes and familiarity with Federal Acquisition Regulations (FAR)
- Experience working in or managing contact center operations
- Experience managing and leading geographically dispersed teams
- Excellent oral/written communication skills
- Ability to effectively manage multiple priorities and lead change management activities
- National certification as an Accredited Financial Counselor (AFC), Chartered Financial Consultant (ChFC), or Certified Financial Planner (CFP)
- Experience with Federal government-related contracting or business development
- Knowledge and operational experience with military quality of life, family support programs, and/or behavioral health programs
- Experience as a military member or military spouse
- Experience with government program management, design, development, implementation, evaluation, and reporting
- Experience with quality assurance programs for service delivery contracts
- Ability to work both independently and as part of a team
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
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Woodbridge, Virginia, United States Zeiders Enterprises Full timeJob Title: Operations ManagerZeiders Enterprises, a leading provider of military and family support services, is seeking an experienced Operations Manager to join our team. As a key member of our contract management team, you will be responsible for ensuring the successful delivery of Financial Counseling and Tax Consulting services to our clients.Key...
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